Privacy Policy

We Respect Your Confidentiality And Value Your Trust.

Evolving technology and new market practices have increased the amount of customer information collected and shared in today’s marketplace. Consumers may be concerned about the impact that collection of this information may have on their privacy.  At Passumpsic Savings Bank we are sensitive to the importance of these concerns. Our goal is to serve you as effectively, efficiently and conveniently as possible, while also protecting the confidentiality and security of the information you provide us. We do not disclose information about you to third parties unless you request or authorize it, or disclosure is otherwise permitted or required by law.

We use technology to manage and maintain customer information in order to provide our customers with a broad range of financial products and services as efficiently as possible. We want you to understand what information we collect about you and how we use it.  This Notice describes our policies and practices for the collection, use and security of nonpublic personal information about our individual customers (consumers), including both present and former customers.

What Information We Collect

We may collect “nonpublic personal information” about you from the following sources:

• Information we receive from you on applications for a loan or other product or service, or on other loan or account forms;
• Information about your transactions with us, with other companies related to us by common control or ownership (“affiliates”) or with others; and
• Information we receive from third parties such as credit bureaus and consumer reporting agencies

“Nonpublic personal information” is nonpublic information about you that we obtain in connection with providing a financial product or service that you obtain for personal, family or household purposes. For example, nonpublic personal information includes your social security number and information about your assets, liabilities and income, and your accounts and relationships with us, such as account balances, loans, loan charges, payment history and overdraft history.

What Information We Disclose

As further described below, we may disclose some or all of the nonpublic personal information we collect about you to third parties within or outside our corporate family.

To Affiliates – We are permitted under law to share with companies related to us by common control or ownership (“affiliates”) your name, address, telephone number, and similar identifying or contact information, as well as information about our own experiences or transactions with you or your account, such as your account balances and your payment history with us.  We may also share other information about you (such as credit reports and information we receive from you in applications) with our affiliates when authorized by you.  Our affiliates include our mortgage company subsidiary, Northeast Home Loan, and our parent company, Passumpsic Bancorp, a mutual holding company.

To Nonaffiliated Third Parties – In certain circumstances, we are permitted or required under law to disclose nonpublic personal information about you to third parties that are not members of our corporate family (“nonaffiliated third parties”). For example, we may disclose nonpublic personal information about you:

• To our auditors or to regulatory authorities in connection with a financial audit or examination of the bank;
• To government entities or in response to a subpoena or court order;
• To credit bureaus or other consumer reporting agencies;
• To persons acting in a fiduciary or representative capacity on your behalf;
• To companies we hire to provide operational support or to assist us in assessing the quality of services we provide to you;
• To complete a transaction initiated by you or to provide a product or service specifically requested or authorized by you.

We may disclose nonpublic personal information about you and your accounts to nonaffiliated third parties who assist us in marketing our own products and services, such as printers, mail houses and advertising and marketing firms.

We may also disclose certain nonpublic personal information about you to other financial service providers with which we have joint marketing agreements. Our joint marketing partners may include firms that offer the following kinds of financial products and services: insurance, securities brokerage, credit cards, leasing, mortgage banking, tax preparation, fiduciary services, estate and financial planning, and investment management and advisory services. The types of nonpublic personal information we may disclose in these situations is limited to information about our own transactions or experiences with you (such as the fact that you maintain an account relationship with us and your account balances and payment history with us), as well as your name, address, telephone number and similar contact information. 

We require nonaffiliated third parties to whom we disclose customer information to maintain the confidentiality and security of that information.

Health and Medical Information

We will not use or disclose, internally or externally, personally identifiable health or medical information about you for any purpose other than underwriting or administration of an insurance policy, claim or account, or otherwise for the purpose for which the information was disclosed to us, or as permitted or required by law.

Our Security Procedures

We maintain physical, electronic and procedural safeguards in accordance with standard banking industry practices and regulatory requirements to help prevent unauthorized access to confidential information about you.
We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, training programs and our policy on ethics, and we train them in the proper handling of customer information. Employees who violate our policies and procedures are subject to our normal disciplinary process.

Maintaining Accurate Customer Information

We make every effort to maintain complete and accurate information about you and your accounts.  If you believe any information we have on file is not accurate, please contact us.  We do not recommend that you contact us by
e-mail if your message includes sensitive account or other personal information, as transmissions over the Internet may not be secure. 

How to Contact Us

If you have questions or comments on this Privacy Notice, you may:

• Call us at 1-800-370-3196
• Send us an e-mail at depositservices@passumpsicbank.com
• Write to us at:

Passumpsic Savings Bank
497 Railroad St., P.O. Box 38
St. Johnsbury, VT 05819

Please direct all correspondence about this Privacy Notice to the attention of the Security Officer. 

This Privacy Notice (effective February 4, 2009) replaces all earlier versions of the Notice. We reserve the right to change our privacy practices and this Notice from time to time in the future. If we do so, you will receive a revised and updated copy of this Notice at that time.
This privacy statement does not apply to business customers or accounts. It is not intended to create a contract or to create or expand our legal obligations.