Glia is a new communication tool that gives visitors to our website live access to a customer support associate from Team Passumpsic. This simple, direct communication can help you get the answers you need faster.

Features include:

Chat: Simply click the “Let’s Talk” button anywhere you see one on our website, and you’ll  initiate a live chat session with a member of Team Passumpsic. You can chat during business hours when you have questions or issues. If it’s after hours, the “Let’s Talk” button will prompt you to leave a message. We’ll return your message as soon as we can.

CoBrowsing: This allows our customer support to see what you are seeing on your computer screen to provide guidance as needed and see issues you might be having in real time. It basically allows us to show, not just tell, making our communication more specific and meaningful. 

Screen Sharing: If a customer support associate needs to see what you are experiencing outside the bank’s website (E-sign platforms, PDFs, etc), the member of Team Passumpsic you’re working with may request that you share your screen with them so they can get an actual view of the issue.Check out all of our Online Banking services here.