Text Messaging FAQ
Why are my results sent as multiple messages?
Text messages are limited to 160 characters. If your account information exceeds the character limit, your account information is sent in multiple messages - no more than five at a time.
Are the keywords case sensitive?
No. Whether you type BAL or bal, a response with your account balance information is sent to your mobile device.
What should I do if I don't get a response to a request?
Make sure you are sending text messages to 99588. Check the keyword and any additional information required to the request, such as the financial institution's identifier, account nickname, or address.
I have text messaging enabled on my mobile device, why can't I receive text messages?
Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile device. Short codes must be enabled to use Mobile Money. Short codes are abbreviated phone numbers, usually five digits, used to send Mobile Money messages.
What do I do if I have a question that is not answered here?
Just call us at 800-370-3196, or visit your local branch. We would be happy to help.